Frequently asked questions

Yes — we deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not currently ship outside the UAE.

Confirmed orders are prepared within one to two business days. After dispatch, delivery takes up to two business days in Dubai, Sharjah and Ajman, and up to three business days elsewhere in the UAE.

Shipping is priced per emirate and calculated automatically once you enter a delivery address. It appears in the order summary before payment. Free shipping applies above the threshold shown at checkout.

Use the order tracking page with your order number and the email address you ordered with. If you have an account, all your orders are listed on your account page.

Yes, as long as the order has not shipped. Contact us straight away by email or phone with your order number.

How VAT is applied is shown clearly in the cart and at checkout, where it appears as its own line in the order summary. A tax invoice is issued with every order.

Credit and debit cards through Stripe, or four equal interest-free payments through Tabby.

No. Card details are entered directly with the payment provider and never pass through our servers. We keep only the transaction reference, which cannot be used to take a payment.

Yes. A tax invoice is issued with every order. To have it issued in your company's name with its tax registration number, send us the details with your order or contact us.

Apply for a wholesale account and attach your trade licence. Applications are reviewed within one business day, and trade pricing appears across the full catalogue as soon as the account is approved.

A valid trade licence in the business name. A tax registration number is optional, but needed if you want invoices issued in the company's name.

Yes. You can sign in and order at retail pricing as soon as the account is created, and prices switch to trade pricing automatically once it is approved.

Any minimum is shown at checkout before payment. For large or recurring orders, we are glad to discuss specific terms.

No. For health and safety reasons we cannot accept any product that has been opened, unsealed or used — standard practice across the cosmetics sector. The exception is a product that arrived damaged or faulty.

Seven days from delivery, provided the product is unopened with its original seal intact.

Tell us within 48 hours of delivery, with photographs and your order number, and we will put it right at our cost.

Yes. We deal directly with authorised suppliers, and a tax invoice is issued with every order.