Refund policy

You may request a refund if:

• The product was purchased directly from Intellura.shop.
• The item is eligible under this policy.
• You can provide valid proof of purchase — an order confirmation or receipt.

Some items are not eligible for refunds, including:

• Digital or downloadable products.
• Single-use consumables such as strips, wooden spatulas and wax cartridges.
• Hygiene-sensitive products such as personal care preparations and direct-application tools, unless unopened and unused.
• Items marked as non-returnable or final sale.

To qualify for a refund:

• The item must be unused, unopened, and in its original packaging with all accessories included.
• The return request must be made within 14 days of delivery.

We reserve the right to refuse a refund if:

• The product shows signs of use, or damage caused by the customer.
• The return conditions are not met.

To initiate a refund:

• Contact our support team with your order details and reason for return.
• Follow the return instructions provided by our team.
• Pack the item securely to avoid damage during shipping.
• Send the product to the return address provided.
• Once received and inspected, we will process your refund.

• Refunds are issued to the original payment method or as store credit.
• Processing time may vary depending on shipping, inspection, and the payment provider.

• Original shipping fees and return shipping costs are non-refundable.
• Exceptions apply if the item is defective, damaged, or incorrect.

If you receive a defective or damaged item:

• Contact us immediately.
• Provide photographs or other evidence if requested.

We will then offer one of the following:

• Replacement.
• Repair.
• A full refund.

We may update this Refund Policy at any time. Changes take effect immediately once published on Intellura.shop.

For any questions or refund requests, please reach out through the Contact Us page on the website or at info@intellura.shop.

By placing an order on Intellura.shop, you agree to this Refund Policy.